Refund policy
Refund & Return Policy
We offer a 30-day return window, meaning you may request a return within 30 days of receiving your item.
To be eligible for a return, items must be in their original condition—unworn, unused, with all tags attached, and in the original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at service@lalicita.com. Once your request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
We currently do not offer free returns for international orders.
If you need to return or exchange an international order, please contact our customer service team via email. If the item meets our return criteria (unworn, undamaged, in original packaging with all accessories), the customer is responsible for all associated international return shipping costs and handling fees. Our customer service team will guide you through the specific process and costs.
If you have any questions regarding returns, feel free to reach out to us at any time at service@lalicita.com.
Damages and Order Issues
We kindly ask that you inspect your order upon delivery. If your item is defective, damaged, or if you have received the wrong item, please contact us promptly so we can assess the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or made-to-order pieces
- Pre-order items
- Items on sale
Exchanges
The most efficient way to exchange an item is to return the original product. Once your return has been approved, you may place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, the refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@lalicita.com.